After-sales bad experience

I have a reporter friend who emailed me his bad experience after buying a SIGMA 70-300 APO-DG Lens. He bought it in Hong Kong last June 27, 2010. Two weeks after, the AUTO FOCUS malfunctioned. The JT photo world service center of SIGMA LENS refused to honor the international warranty card issued by SIGMA LENS INC. until receipt or any proof of purchased has been presented. The rest is part of the email and I quote:

“In the first place who would expect that the SIGMA LENS AUTO FOCUS will malfunction in so short period of time and worst I need to pay 2,800 pesos for the defect. I should have listened to the advice of my photographer friend from INQUIRER that sigma lens normally has hidden defects. Imagine two weeks after the purchase date the auto focus malfunctioned and the service center did not honor the international warranty card.”

Sometimes the after-sales service really disappoints customers. They will make good promises for customers to buy their products and yet during defect and trouble times you will find yourself spending additional bucks for broken promises.