Tuesday, May 20, 2008

Customer Service or Customer No Service

It is fair to say that customer service has changed since the web 1.0 days. Empowered customers of today want to make their own choices in the way that they interact with companies they do business with.

Online customer surveys are used for various reasons, to include your evaluation of general site experience and evaluation of online customer service. Let's call them "online pop-up surveys".


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